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(800) 738-8633 (800) RE-TUNED

The Largest Piano Tuning and Service Organization in the Western United States Exceeding Your Expectations Since 1976

  • An association of piano technicians, working under the guidance of Shawn Skylark, a highly acclaimed concert tuner with over 36 years of experience
  • The only piano service to offer a money-back, 100% satisfaction guarantee
  • Whatever type of piano you have, whatever level of service you require, we have the right technician for you!
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General Service Questions

I'm Looking For a New or Used Piano, Can You Help?

Definitely. Click here for the Article titled: "How to Buy a New or Used Piano."

Can the broken ivories on my old piano be fixed?

Yes. If you have the missing ivories they can be re attached. Some technicians specialize in this type of key work, repairing chipped ivories with “dental“ type techniques. We can evaluate the keyboard and estimate the cost to have these key tops repaired or replaced.

We prefer to save the ivory key board, if possible, but sometimes they are too extensively damaged to make repairs cost effective. Key boards can be rebuilt with new ivories, but that is extremely expensive and only justified in the highest quality grands. Ivory key tops can be replaced with new plastic key tops, with very satisfactory results. Let us have a look and help you decide the best approach.

Can the interior of my piano be cleaned?

Yes. Without water, or course. By itself, a little dust is not going to cause any immediate problems. Over time, however, dust attracts oils and other materials in the air that can cause damage and discoloration if left for too long. Usually a combination of vacuuming, brushing, blowing, and cloth dusting with some specially designed tools can do a satisfactory job removing most of the dust.

Normally there is a charge for this service, as it usually takes about half an hour to do a proper job. Rusty strings can be polished, and bass strings can also be cleaned under some circumstances, and this level of cleaning can take about an hour to several hours.

One note of caution: Do not ever attempt to use any polish or copper cleaner on the bass strings!

Something got spilled in or on my piano!

Don't panic, but call us as soon as possible. Often the liquid can be cleaned without serious damage to the instrument. If the strings or felts have been damaged they can usually be fixed without compromising the overall integrity of the instrument. We see water, coffee, wine, soft drinks, even candle wax on a fairly regular basis. Though obviously not a good thing, it is usually not the end of the world. Let us have a look.

Where should I place my piano?

Most importantly, keep your piano away from direct sunlight. Try to keep it as far from windows, exterior doors, and heating/air conditioning vents as possible. Of course this is not always easy. In these cases let us help you determine the best way to protect the instrument where it has to be, whether with window treatments, instrument covers, or humidity control systems. Protecting your piano from extreme changes in temperature and humidity is the most important thing you can do to ensure that it has a long and healthy life!

The old idea about not placing your piano against an “outside” wall is not necessarily true, especially in our area.

Should I install a climate control system or string cover?

Without question, the installation of a "Dampp-Chaser" climate control system is always a good idea and never a waste of money. We are fortunate that in our area this is not always mandatory, as it is in more extreme climate zones. Still, when the plate and strings of a grand piano are also protected with a custom interior string cover, you will be doing everything possible to reduce the harmful effects of humidity, dryness, and humidity fluctuations.

How old is my piano?

Call us and we'll look it up for you. You will need to know the name of the company that made the piano, usually found on the key cover (fallboard) or on the gold frame (plate.) You will also need to locate the serial number. On an upright piano it is usually stamped or written inside at the top; if you lift the lid you will likely see it. On a grand it is usually located under the music desk, (which generally either lifts up or slides forward easily), on the plate near the tuning pins, or on the sound board under the strings in the center of the piano.

We Specialize in:
  • Bosendorfer
  • Steinway
  • Petrof
  • Schimmel
  • Yamaha