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(800) 738-8633 (800) RE-TUNED

The Largest Piano Tuning and Service Organization in the Western United States Exceeding Your Expectations Since 1976

  • An association of piano technicians, working under the guidance of Shawn Skylark, a highly acclaimed concert tuner with over 36 years of experience
  • The only piano service to offer a money-back, 100% satisfaction guarantee
  • Whatever type of piano you have, whatever level of service you require, we have the right technician for you!
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Services and Pricing

Following is a list of the services we offer with a brief description and estimate of the price range. The "price range" indicates the rates charged by different technicians in our association.

Quick summary of pricing

  • Tuning: Ranges from $125 to $175 (See FAQs: What exactly is tuning? and What is a pitch raise? What is A440?)
  • Pianos that have not been tuned in a while usually require more time, with a rough tuning (pitch raise) followed by a fine tuning: $165 - $215
  • It is our standard policy that any "additional" services that can be performed at the time of tuning and completed in a total of less than 15 minutes will be included in the tuning fee as a courtesy
  • Additional repairs, voicing, regulation, and/or services that can be done at the time of tuning: $120 per hour, pro rated, in addition to the regular tuning rate
  • In-home service other than tuning: $110 - $155 minimum, covering any work that can be completed in 1 ½ hours or less. Otherwise we pro rate service at $100 per hour
  • Estimates: $125. Most small jobs can be estimated over the phone, eliminating the need for this charge
  • Appraisals: $125-$175. Includes a written assessment
  • For more extensive regulation, voicing, or similar jobs that can require additional hours, we may recommend either one-half day, or one full day service in-home, for which we charge as follows: One half day: $250 to $375. Full day: $500 to $750

Services:

(For more complete description of these services, please browse our FAQs)

Tuning

The proper adjustment of pitch. Unless otherwise specified, your piano will be tuned to international standard pitch, A-440.

Service Calls

Our technicians are qualified to handle a broad range of non-tuning related problems.

Voicing

The proper adjustment of “tone.“ Often a tuned piano only needs a few minutes of voicing to even out a few bad tones and bring the instrument back into balance.

Regulation

Any of the numerous types of adjustments that can be made to improve the sensitivity and responsiveness of the keys and mechanism.

General repairs, broken strings, etc. performed at the time of tuning

This can include fixing "sticky keys," pedal problems, finding and fixing buzzes or extraneous noises, repairing broken parts, more extensive cleaning, fixing broken strings, etc.

Warranty service

If your piano is still under warranty and you have a problem, call us. Piano warranties are never all-inclusive. They never include tuning, voicing, or regulating, for instance. Also, problems like sticky keys are tricky, because the manufacturer cannot assume liability for changes that occur to the piano as a result of it's adapting to normal climate changes.

However, we are experts at knowing the difference, and will give you an honest assessment. There certainly are numerous problems that can and do develop, for which the manufacturer should be responsible. We will be your advocate in these situations, perform the service at no cost to you, and pursue reimbursement from the manufacturer without your further involvement.

Installation of "Dampp-Chaser" and "Life-Saver" climate control systems

Please see the information in FAQs: Should I Install a Climate Control System or String Cover? Coming soon is an article titled: Heat, Humidity and Piano Stability. Also, you can look on our "Links" page under "Humidity Control Systems" for more information.

This will give you a better understanding of what these systems do and why we recommend them. There are many system configurations, but each installation is a custom fit requiring an experienced technician. Call us and we will help you determine what you need.

Interior cleaning

This is a waterless process and cannot undo decades of neglect, but we can remove much of the surface dust and debris from the interior of the piano and soundboard. This includes vacuuming, dusting, brushing, and wiping the interior of the piano, including under the strings, and inside the action area, and takes about 20 to 30 minutes.

We can also polish the brass, clean and polish the exterior, and clean the strings.

Action reconditioning and rebuilding

Sometimes the strings and structural components of a piano are in much better condition than the mechanism. The action can be treated independently and improved in many ways. We do partial and, when needed, total action rebuilding. Every situation is different, and we will always try to determine what will give the most improvement for the least cost.

Other times it makes no sense to try to "patch it up," and we recommend a total action rebuilding, which usually means keeping the existing keys, but replacing all the other action parts and virtually every felt.

If the value of the piano does not justify the expense we will tell you so. However, sometimes a piano is almost unplayable as it is, and we can often make significant improvements in the feel and responsiveness for much less than it would cost to replace the piano.

Rebuilding

Sooner or later every piano deteriorates to the point that it can no longer meet the needs of the pianist. At that point, you need to decide whether it is better to rebuild your piano or buy another. Usually it is not cost effective to rebuild a piano unless it is a "high-end" instrument, for the simple reason that it costs the same to rebuild a “high-end” as it does to rebuild a lesser quality piano, but the results will ultimately be limited by the potential of the instrument.

Since the price of many new "entry" and even "mid-level" pianos is often less than it costs to do a top notch rebuilding we usually advise against rebuilding any but the top level pianos, (except in cases where the instrument has significant historic or sentimental value).

The cost for a comprehensive and “state of the art” rebuilding can be expected to fall between 60% and 75% of the retail price for a comparable new instrument. In our opinion, the client can still end up with "twice the piano" at "half the price." Let us have a look; sometimes a new, or used piano is a better choice. We will give you a fair and honest assessment of your options.

Stanwood TouchDesign™

There has always been a "traditional" method for deciding how to assemble the piano mechanism to optimize control and responsiveness. Once that was done, the desired touch weight (how much force it takes to push the keys down) was created by adding lead plugs to the keys.

However, over the last ten years, a technician named David Stanwood has been perfecting his patented and revolutionary method for evaluating weight, leverage, and friction in the action, and then modifying and essentially redesigning it. The results are nothing short of fantastic.

Also, magnets can replace the old lead plugs, allowing the key resistance to be adjusted quickly and easily in ways never before available. Do you have a high-end grand, but have never been satisfied with the way it feels and performs? Is your old piano ready for a top-level rebuilding, and do you want the action to feel and respond better than you ever imagined? This may be your answer. All Stanwood TouchDesign work is done by John Callahan and his incredible team.

Installation of "Piano-Disk" Systems

We work closely with one of the Bay Areas most experienced system installer for this type of custom work. Most pianos can be modified with no negative affects on their ability to be played acoustically. There are a wide variety of features available in today’s digital version of the classic "player piano." The basic system simply turns your piano into an instrument that can "play itself" with literally thousands of pieces available on CD.

With all the "bells and whistles" you can have a piano that can be turned "silent" and played just like an electronic keyboard via headphones, or one that can play back anything you play. The piano can be fit with speakers that play orchestral or instrumental accompaniment, so that your piano can perform "live" concertos with full orchestra, or jazz trio with bass and drum, etc. The possibilities are fantastic! The entire library of songs can be stored on a hard drive, eliminating the need for inserting disks.

These systems can be installed in virtually any piano, however, they do perform better on better quality pianos, as their sensitivity is often determined by the limitations of the piano itself.

Piano moving

We can help you find the right mover. We can answer many questions you have regarding your move, and then put you in touch with them directly. The more information you can provide (how many stairs, difficult turns, etc.) the closer your estimate will be.

Estimates for Repairs

Sometimes all a client knows is that something is wrong, but has no idea what work is needed to make their piano playable again. We will come out and thoroughly assess both the piano and the needs of the pianist to help you arrive at a decision. We will always try to help get the most improvement for the least cost. In these situations there are always options and different levels of improvement, and we will help you decide on your best options. The time required for this service is roughly comparable to a regular tuning.

Often this charge can be avoided with a detailed phone conversation. The more we understand the situation the more likely it is that we can give you an estimate over the phone.

Appraisals and Insurance Estimates

If you own a valuable piano it is important to obtain a written appraisal of it's condition and value in order to be sure that it is insured for the correct replacement value. We will assess the piano and provide a written appraisal.

Estimate Insurance Claims

If your piano has been damaged and the repairs are covered under the terms of your policy we can work with your agent to make sure that they understand the nature of all damages, and we will advocate on your behalf.

New Piano Service

We work closely with new piano dealers to ensure that their clients receive superior service.

If you were referred to us by your dealer please call our office at (800) 738-8633 to get started! Our staff can answer any questions you might have.

If you purchased a new piano from a dealer with whom we do not usually work, we may still be able to perform your first "free" service. Give us a call and we will try to make arrangements on your behalf.

Assistance in piano purchasing

Let us help you in the process of purchasing a new, and especially a used instrument. There is no charge for a phone consultation.

We Specialize in:
  • Bosendorfer
  • Steinway
  • Petrof
  • Schimmel
  • Yamaha