Schedule an Appointment

(800) 738-8633 (800) RE-TUNED

The Largest Piano Tuning and Service Organization in the Western United States Exceeding Your Expectations Since 1976

  • An association of piano technicians, working under the guidance of Shawn Skylark, a highly acclaimed concert tuner with over 36 years of experience
  • The only piano service to offer a money-back, 100% satisfaction guarantee
  • Whatever type of piano you have, whatever level of service you require, we have the right technician for you!
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Code of Conduct and Standard Practices

SCHEDULING

  • Our office hours are Monday through Friday from 9 AM to 3 PM. During those hours your call will be answered by a person who can address your questions and either make or facilitate your appointment.
  • Most of our associate technicians schedule an arrival “window." This means that your technician will arrive between those two times. If you would like to receive a narrower arrival time on the appointment day, let us know how much lead time you need and you will get a call. If our technician misses the window you will automatically receive a 10% discount from the pre-arranged fee.
  • Remember that most appointments can take between one and two hours to complete, so please be sure that if your technician arrives at the later end of the "window" that they will still have the time needed to do the job right.
  • We make sure that you have the direct cell number for your technician so that you can contact them if necessary.
  • You will receive a reminder phone call approximately 5 days before your appointment, and another call one day before.

IN YOUR HOME

  • Your technician will show respect for your home and property. Tool cases will not be placed where they can scratch floors or stain carpets.
  • Your technician will ask who plays the piano, and attempt to learn as much as possible about your needs, concerns, and expectations. He or she will take time to answer any questions you might have before getting to work.
  • We are not just there to tune your piano, we are there to help you and/or your family reach your musical goals. Whether the player is you or your children, it is our job to help in that process. If you or your children want to watch while we work, that's GREAT! Learning about your instrument is part of musical education, and we think that is an important element of our job.
  • All fees will be explained in advance and put in writing for your approval before work begins. No additional work will be done or billed without your approval.
  • We endeavor to treat every client and every piano with honesty and integrity.
We Specialize in:
  • Bosendorfer
  • Steinway
  • Petrof
  • Schimmel
  • Yamaha